Overview
Effective Date: 05/11/2022
1. Cancellations and Refunds
1.1. Cancellation Policy: At www.travelum.com, we understand that travel plans may change. We offer a flexible cancellation policy that varies depending on the type of booking and the service provider. Please check the specific cancellation policy of the service provider during the booking process.
1.2. Refund Eligibility: To be eligible for a refund, the booking must meet the criteria set by the service provider’s cancellation policy. Refunds are subject to the terms and conditions of the service provider and are not guaranteed by www.travelum.com.
1.3. Refund Processing: If your booking is eligible for a refund, the refund process will be initiated based on the service provider’s policy. It may take several business days for the refund to be processed, depending on the payment method used.
1.4. Processing Fees: Please note that certain bookings may be subject to processing fees, which may be non-refundable. These fees are determined by the service provider.
2. Changes to Bookings
2.1. Modification Policy: www.travelum.com allows users to make changes to their bookings in accordance with the service provider’s change policy. Any changes to bookings are subject to availability and may incur additional fees.
2.2. Change Processing: Any changes to bookings will be processed based on the service provider’s policy and may take time to be confirmed.
3. No-Show Policy
3.1. No-Show: If you do not show up for your booking and fail to cancel it in advance, you may not be eligible for a refund.
4. Special Circumstances
4.1. Exceptions: In rare cases, special circumstances, such as natural disasters, extreme weather events, or other unforeseen events, may impact your travel plans. In such cases, www.travelum.com will work with you and the service provider to find a suitable solution, which may include refunds, credits, or rescheduling options.
5. Contact Us
If you have any questions or concerns about cancellations, refunds, or booking changes, please contact our customer support team at help@travelum.com or +91 8459 345678.
6. Changes to this Policy
We reserve the right to modify or update this refund and returns policy. Any changes will be posted on this page with a revised effective date.
By using our services, you agree to adhere to this policy. Please read it carefully and revisit it periodically to stay informed about any updates.
www.travelum.com values your business and strives to provide excellent customer service.
Contact us at help@travelum.com for questions related to refunds and returns.